Introduction
The Surrendered CEO™ ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and participate in the I AM Rising™ Experience program.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Information You Provide Directly
- Registration Information: Name, email address, phone number, and other details you provide when signing up for our programs or services.
- Application Information: Information submitted through application forms for the I AM Rising™ Experience, including personal background, goals, and contact preferences.
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors; we do not store full credit card numbers).
- Communication Data: Messages, feedback, and correspondence you send us via email, contact forms, or other communication channels.
- Program Participation Data: Information related to your participation in the I AM Rising™ Experience, including attendance, progress, and engagement metrics.
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze site usage.
- Location Data: General location information based on IP address (not precise GPS data unless you provide permission).
1.3 Information from Third Parties
- Service Providers: Payment processors, email service providers, and analytics platforms may share information with us.
- Social Media: If you connect your social media accounts, we may receive publicly available information from those platforms.
- Referrals: Information provided by individuals who refer you to our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and improving the I AM Rising™ Experience and related services
- Processing applications, registrations, and payments
- Sending program updates, newsletters, and promotional communications (with your consent)
- Responding to your inquiries and providing customer support
- Conducting research, analytics, and measuring program effectiveness
- Personalizing your experience and content recommendations
- Complying with legal obligations and enforcing our terms of service
- Detecting, preventing, and addressing fraud, abuse, and security issues
- Sending transactional communications (confirmations, receipts, password resets)
3. A2P 10DLC Compliance & SMS Communications
If you opt-in to receive SMS (text message) communications from The Surrendered CEO™ regarding the I AM Rising™ Experience, the following terms apply:
3.1 Opt-In Consent
- You must provide explicit, written consent to receive SMS messages from us.
- We will not send SMS messages without your prior affirmative consent.
- Your consent is not a condition of purchasing any goods or services from us.
- By providing your phone number and opting in, you confirm that you are the owner of the phone number or have authorization from the owner to receive messages.
3.2 Message Frequency & Types
- We will send SMS messages related to program updates, confirmations, reminders, and customer support.
- Message frequency will vary based on program participation and your preferences.
- Standard message and data rates may apply depending on your wireless carrier.
- We will not send unsolicited marketing messages via SMS without your explicit consent.
3.3 Opt-Out Instructions
- You can opt out of SMS communications at any time by replying "STOP" to any message we send.
- You can also opt out by contacting us directly at [email protected] or through your account settings.
- Upon receiving your opt-out request, we will cease sending SMS messages within a reasonable timeframe (typically within 24 hours).
- You will receive a confirmation message acknowledging your opt-out request.
3.4 Data Security & Storage
- Your phone number and SMS preferences are stored securely and encrypted.
- We retain SMS communication logs for compliance and customer service purposes.
- We do not share your phone number with third parties for marketing purposes without your explicit consent.
- SMS data is retained for the duration of your participation in our programs plus 90 days for compliance verification.
3.5 Carrier Compliance
- We comply with all A2P 10DLC regulations established by major wireless carriers (Verizon, AT&T, T-Mobile, etc.).
- We maintain accurate customer records and honor all opt-out requests promptly.
- We do not use SMS for prohibited purposes, including spam, harassment, or illegal activities.
- Our SMS program is registered and compliant with carrier requirements.
3.6 Help & Support
If you have questions about SMS communications or need assistance, reply "HELP" to any message or contact us at:
- Email: [email protected]
- Phone: Available upon request
- Hours: Monday-Friday, 9 AM - 5 PM EST
4. Information Sharing & Disclosure
4.1 Service Providers
We share information with third-party service providers who assist us in operating our website, conducting our business, and serving you. These include payment processors, email service providers, hosting providers, and analytics platforms. These service providers are contractually obligated to maintain the confidentiality and security of your information.
4.2 Legal Requirements
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to comply with legal obligations, enforce our terms of service, or protect the rights, privacy, safety, or property of our company, users, or the public.
4.3 Business Transfers
In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
4.4 No Sale of Personal Information
We do not sell your personal information to third parties for their marketing purposes. We do not share personal information for targeted advertising without your explicit consent.
5. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure password storage using industry-standard hashing
- Regular security audits and vulnerability assessments
- Restricted access to personal information on a need-to-know basis
- Employee training on data protection and privacy practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights & Choices
6.1 Access & Correction
You have the right to access, review, and update your personal information. You can do this by logging into your account or contacting us directly.
6.2 Deletion
You may request deletion of your personal information, subject to legal retention requirements and our need to maintain records for program administration and compliance.
6.3 Marketing Communications
You can opt out of promotional emails by clicking the "unsubscribe" link in any email or by contacting us. You can manage SMS preferences by replying "STOP" to any message.
6.4 Cookies
Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect the functionality of our website.
6.5 California Privacy Rights (CCPA)
If you are a California resident, you have the right to know what personal information is collected, used, shared, or sold; delete personal information; and opt-out of the sale or sharing of personal information. To exercise these rights, contact us at [email protected].
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purpose for which we use it:
- Account Information: Retained for the duration of your account plus 3 years after account closure
- Payment Records: Retained for 7 years for tax and compliance purposes
- SMS Communications: Retained for 90 days after program completion for compliance verification
- Support Communications: Retained for 2 years for customer service reference
8. Third-Party Links & Services
Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.
9. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information and terminate the child's account.
10. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a privacy concern, please contact us:
The Surrendered CEO™
Email: [email protected]
Website: www.surrendered.ceo
Response Time: We will respond to privacy inquiries within 30 days
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.
By accessing and using The Surrendered CEO™ website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.